Return and Refund Policy
Return and Refund Policy
Effective Date: June 23, 2026
This policy applies to products purchased from XwqChina.com.
Store name: XwqChina.com
Legal business name: YADEA MOTORCYCLES TRADING - FZE
Address: Shop GC-70, Dragon Mart 2, Dubai, UAE
Email: yadeauae@gmail.com
WhatsApp: +971 569299885 / +971 504893608
Return Period
You may request a return within 7 days from the date you receive the product.
Return Conditions
The product must be unused, in original condition and in the original packaging.
All accessories, manuals, gifts and proof of purchase must be included.
Products damaged by misuse, installation damage, unauthorized repair, water damage or missing parts are not eligible for return.
Refund Process
Contact us by email or WhatsApp with your order number, product name and reason for return. After we confirm eligibility and receive the returned product, approved refunds are processed to the original payment method where possible.
Shipping Costs
If the return is caused by an incorrect, defective or damaged product received from us, we will arrange a suitable solution. For buyer's remorse or a change of mind, return shipping costs may be the customer's responsibility.